Due to the nature of promotional products and the customisation required for each product, we do not provide refunds if you simply change your mind or make the wrong decision during the order process. We will, however, replace any products that are faulty.
If you have products that you wish to return, please contact us at email@example.com to receive an official return orders form.
If your product is not in top quality, we will assist you in sorting &/or fixing the problem. This may include a repair &/or replacement of the original products. Please note that this will take additional time to produce and ship.
STEPS TO RETURN & EXCHANGE ITEMS
VMA Promotional Products
4/55 Upton St.
Bundall QLD 4217
(We are behind JB Hifi)
PLEASE NOTE: Returned items without a Returns Authority included will NOT be processed
Once the items are returned, we will organise replacement goods or a refund.